Associate, Client Onboarding/Transitions/Conversions/KYC II
Your new company
#LifeAtBNYMellon is all about.
Your new role
This role requires a direct contact with clients via email and phone
- Analyzing clients` documents in accordance with internal procedures
- Working directly with the front office and clients to authorize the delivered documents
- Generating and providing information to questions from internal and external clients
- Working autonomously with minimal supervision focusing on improvements
- Performing quality control tasks within the team at various level
- Managing the process: assigning daily tasks, maintaining the shared mailbox, handling escalations
- Demonstrate understanding and awareness of the urgency of client instructions and transactions
- Acting as back up for team leader, proactively supporting team members and clients
- Making sure all individual and team deadlines are met
What you'll need to succeed
- Strong communication skills with the ability to prioritize work
- Fluent English spoken and written (B2/C1 level)
- High level of accuracy and attention to detail
- Analytical thinking and ability to understand complexities.
- Pro-active, goal orientated and driven to find solutions
- Experience in customer service is a plus
- Pro-active, goal orientated and driven to find solutions
- Responsible for own tasks and ready to work under little supervision
What you'll get in return
- Full time contract of employment
- City Centre locations close to main railway station and flexible working arrangements
- Flexible benefits package, including life and medical insurance, health screening, fitness discount programme, employee assistance program
- Award-winning Wellbeing Program supporting you with your unique health and wellbeing needs
- Pension scheme
- Parental buddy programme
- Exciting opportunities for career and global mobility
- Diverse and inclusive environment
- Employee Referral Program
- Recognition programmes
- A multitude of opportunities to get involved in charity projects and Employee Resource Groups (ERGs)
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
Hays Poland sp. z o.o. is an employment agency registered in a registry kept by Marshal of the Mazowieckie Voivodeship under the number 361.